Senior Customer Solutions Manager
You will be a trusted advisor to your customer.
You will leverage your program management, technical, organizational, and transformational expertise to understand your customer's business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners.
You will understand your customers' biggest IT and business challenges, and provide prescriptive guidance, based on AWS best practices, to guide them through the obstacles.
You will take end-to-end ownership of a diverse range of projects and initiatives across a disparate set of geographies, in both virtual and in person settings, utilizing your communication skills to interface with and influence a broad range of multi-disciplinary teams (sales, solutions architecture, support, product, professional services, partners) and levels in the customer organization, including executive leadership.
You will also have experience developing and managing relationships with internal and external senior level global solution partners to solve complex customer challenges.
With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams.
You will evangelize AWS services and influence customers to adopt the right solution at the right time.
You should be passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs.
You will be a natural problem solver with a cool head that can deal with ambiguity and work autonomously to drive the deliver results for your customer.
In addition to your customer facing responsibilities, you will help shape the rapidly growing Customer Solutions Management function, where your passion to define and implement standard processes, methodologies, and tools will be highly valued within the account team and across AWS.
Here at AWS, we embrace our differences.
We are committed to furthering our culture of inclusion.
We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Our team also puts a high value on work-life balance.
Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online.
Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life--both in and outside of work.
Our team is dedicated to supporting new members.
We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
Must be able/willing to travel up to 40% (some global).
.
Estimated Salary: $20 to $28 per hour based on qualifications.
You will leverage your program management, technical, organizational, and transformational expertise to understand your customer's business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners.
You will understand your customers' biggest IT and business challenges, and provide prescriptive guidance, based on AWS best practices, to guide them through the obstacles.
You will take end-to-end ownership of a diverse range of projects and initiatives across a disparate set of geographies, in both virtual and in person settings, utilizing your communication skills to interface with and influence a broad range of multi-disciplinary teams (sales, solutions architecture, support, product, professional services, partners) and levels in the customer organization, including executive leadership.
You will also have experience developing and managing relationships with internal and external senior level global solution partners to solve complex customer challenges.
With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams.
You will evangelize AWS services and influence customers to adopt the right solution at the right time.
You should be passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs.
You will be a natural problem solver with a cool head that can deal with ambiguity and work autonomously to drive the deliver results for your customer.
In addition to your customer facing responsibilities, you will help shape the rapidly growing Customer Solutions Management function, where your passion to define and implement standard processes, methodologies, and tools will be highly valued within the account team and across AWS.
Here at AWS, we embrace our differences.
We are committed to furthering our culture of inclusion.
We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Our team also puts a high value on work-life balance.
Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online.
Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life--both in and outside of work.
Our team is dedicated to supporting new members.
We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
Must be able/willing to travel up to 40% (some global).
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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