Medical Assistant (Outpatient Care Coordinator)
The Certified Medical Assistant or Outpatient Care Coordinator at Bridges of Hope sometimes serves as the initial face-to-face contact with our patients.
The Certified Medical Assistant will be conducting initial medical duties in preparation for our medical staff who will provide continued medical assistance.
Our Medical Assistants will also conduct administrative tasks in addition to their medical duties.
Shift:
M, W, F 9a-9pResponsibilitieso Enhance the overall treatment process by assisting your clients and the interdisciplinary team members (therapist, physician, nurse practitioner, or nurse) to meet overall treatment needs of clientso Gather information through self-report and collaboration with other providerso Complete intake assessments, consents, release of information forms, disability paperwork, FMLA documentation, and make and monitor referralso Obtain client vital signs, weight, urine/specimen collection, glucometer and breathalyzero Act as a liaison between a client and his/her friends, family, attorney, probation officer, employer, disability insurance, sponsor, provider, pharmacy, etc.
o Collaborate with various agencies to set up individualized aftercare that keeps the client moving toward recoveryo Coordinate and access ordered medicationso Document all interactions with, and on behalf of clients, in accordance with company policyo Help to maintain clean and sanitary conditions throughout the facilityo Participate in staff, treatment, and leadership team meetings as appropriateo Review urine drug screen results and notify interdisciplinary team members of resultso Keep electronic medical record up to date, including scanning documents to ensure complete client medical recordo Engage in training sessions that offer learning opportunities that promote and enhance skill and professional developmento Providing additional resources as needed (employment searching, applying for food stamps or health care, assist in getting he or she's license back, applying for SS, etc.
)o Maintain confidential information with tact and discretion beyond HIPAAo Serve as initial patient contact, initiates patient record and account.
Greets patients in a welcoming and caring manner, assists callers with information and directions.
o Maintain daily patient scheduleo Answers phones (operator, appointment, case management, etc.
) in compliance with service goalso Responsible for patient registration.
Interviews, verifies and performs accurate data entry of patient demographics, insurance and medical information to ensure integrity of records and minimize claims denial if applicable.
Also responsible for basic insurance verification processes.
o Accepts upfront payments (co-pays, co-insurance, etc.
) and provides appropriate patient receipts.
Ensures proper documentation is provided.
Balances all daily charges and receipts.
Competencieso Demonstrate empathy, understanding, and respectful behavior towards clients, client's family members, coworkers, outpatient providers, and others while maintaining appropriate boundarieso Utilize crisis management skills including, but not limited to, verbal de-escalationo Demonstrate skills of being punctual, organized, dependable, professional, and able to prioritizeo Represent the agency within the community, coordinate with other agencies, and facilitate transfers to different levels of careo Utilize insurance billing knowledge to effectively charge insurance for serviceso Utilize excellent analytical and critical thinking skills with a high level of flexibility and diplomacyo Ability to work with others toward a shared goal, participating actively, and contributing to the capability of the teamo Ensure that best practices are followed in accordance with company policy and state requirementsQualificationso Associate level medical training (Medical Assistant, Certified Nursing Assistant, or equivalent) required.
One year relevant experience preferred.
o Experience, personal passion, or interest in substance abuse issues is strongly preferred.
o Competency with Microsoft Office Suiteo Comfortable working with electronic health records (KiPU preferred)o Excellent verbal and written communicationo Front and Back office experience requiredo Commitment to drug-free lifestyle and responsible alcohol use is essentialo Authorization to work in the US is requiredo Proof of vehicle insuranceo Copy of driver's licenseo BLS or CPR certification completed within 60 days of hirePI226974108 Recommended Skills Analytical Assessments Basic Life Support Billing Cpr Case Management Estimated Salary: $20 to $28 per hour based on qualifications.
The Certified Medical Assistant will be conducting initial medical duties in preparation for our medical staff who will provide continued medical assistance.
Our Medical Assistants will also conduct administrative tasks in addition to their medical duties.
Shift:
M, W, F 9a-9pResponsibilitieso Enhance the overall treatment process by assisting your clients and the interdisciplinary team members (therapist, physician, nurse practitioner, or nurse) to meet overall treatment needs of clientso Gather information through self-report and collaboration with other providerso Complete intake assessments, consents, release of information forms, disability paperwork, FMLA documentation, and make and monitor referralso Obtain client vital signs, weight, urine/specimen collection, glucometer and breathalyzero Act as a liaison between a client and his/her friends, family, attorney, probation officer, employer, disability insurance, sponsor, provider, pharmacy, etc.
o Collaborate with various agencies to set up individualized aftercare that keeps the client moving toward recoveryo Coordinate and access ordered medicationso Document all interactions with, and on behalf of clients, in accordance with company policyo Help to maintain clean and sanitary conditions throughout the facilityo Participate in staff, treatment, and leadership team meetings as appropriateo Review urine drug screen results and notify interdisciplinary team members of resultso Keep electronic medical record up to date, including scanning documents to ensure complete client medical recordo Engage in training sessions that offer learning opportunities that promote and enhance skill and professional developmento Providing additional resources as needed (employment searching, applying for food stamps or health care, assist in getting he or she's license back, applying for SS, etc.
)o Maintain confidential information with tact and discretion beyond HIPAAo Serve as initial patient contact, initiates patient record and account.
Greets patients in a welcoming and caring manner, assists callers with information and directions.
o Maintain daily patient scheduleo Answers phones (operator, appointment, case management, etc.
) in compliance with service goalso Responsible for patient registration.
Interviews, verifies and performs accurate data entry of patient demographics, insurance and medical information to ensure integrity of records and minimize claims denial if applicable.
Also responsible for basic insurance verification processes.
o Accepts upfront payments (co-pays, co-insurance, etc.
) and provides appropriate patient receipts.
Ensures proper documentation is provided.
Balances all daily charges and receipts.
Competencieso Demonstrate empathy, understanding, and respectful behavior towards clients, client's family members, coworkers, outpatient providers, and others while maintaining appropriate boundarieso Utilize crisis management skills including, but not limited to, verbal de-escalationo Demonstrate skills of being punctual, organized, dependable, professional, and able to prioritizeo Represent the agency within the community, coordinate with other agencies, and facilitate transfers to different levels of careo Utilize insurance billing knowledge to effectively charge insurance for serviceso Utilize excellent analytical and critical thinking skills with a high level of flexibility and diplomacyo Ability to work with others toward a shared goal, participating actively, and contributing to the capability of the teamo Ensure that best practices are followed in accordance with company policy and state requirementsQualificationso Associate level medical training (Medical Assistant, Certified Nursing Assistant, or equivalent) required.
One year relevant experience preferred.
o Experience, personal passion, or interest in substance abuse issues is strongly preferred.
o Competency with Microsoft Office Suiteo Comfortable working with electronic health records (KiPU preferred)o Excellent verbal and written communicationo Front and Back office experience requiredo Commitment to drug-free lifestyle and responsible alcohol use is essentialo Authorization to work in the US is requiredo Proof of vehicle insuranceo Copy of driver's licenseo BLS or CPR certification completed within 60 days of hirePI226974108 Recommended Skills Analytical Assessments Basic Life Support Billing Cpr Case Management Estimated Salary: $20 to $28 per hour based on qualifications.
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