Technical Support Engineer, Emerging Tech Services
Job summaryThis position can be virtual or based out of select Amazon locations within the United States and will be expected to work 9:
00AM - 5:
00PM EST (Monday - Friday).
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Amazon Robotics.
We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even image yet.
We invent new improvements every day.
We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.
The scope of Amazon Robotics (AR) is expanding to include support of exciting new robotics technology being developed by teams across Amazon.
A group of experienced and entrepreneurial minded Engineers and Support Managers is being assembled to create the new Emerging Technology Services (ETS) Team that will partner with product development teams, operations leaders, and maintenance teams to support advanced robotics technology across Amazon's fulfillment network.
In this role on the ETS team, you will work directly with hardware engineers, regional support managers, operations leaders, and site-level maintenance teams to maximize the performance of advanced robotics systems.
You will develop deep technical and functional subject matter expertise that will enable you to work directly with our fulfillment center operators and maintenance teams to solve complex and time-sensitive problems.
You are expected to be able to work independently and with ambiguity in a complex and high-throughput environment where multi-tasking is required.
Key job responsibilitiesDevelop metrics and tools to proactively monitor system performance, push alerts, and to provide daily, weekly, and monthly reportsProactively detect and resolve issues through the use of monitoring systems and alertsDevelop and implement standard operating procedures and customer feedback mechanismsActively seek solutions to customer needs and propose solutions based on customer feedbackDevelop and implement problem management procedures including escalation paths for technical and operational issuesLead problem management, root cause analysis, and preventative measure ideationDevelop command-line and SQL scripts for use by support teamsBuild an effective working relationship with operations and maintenance partnersProvide requirements and voice of the customer feedback to development and support teamsUp to 10% travel required.
Estimated Salary: $20 to $28 per hour based on qualifications.
00AM - 5:
00PM EST (Monday - Friday).
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Amazon Robotics.
We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even image yet.
We invent new improvements every day.
We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.
The scope of Amazon Robotics (AR) is expanding to include support of exciting new robotics technology being developed by teams across Amazon.
A group of experienced and entrepreneurial minded Engineers and Support Managers is being assembled to create the new Emerging Technology Services (ETS) Team that will partner with product development teams, operations leaders, and maintenance teams to support advanced robotics technology across Amazon's fulfillment network.
In this role on the ETS team, you will work directly with hardware engineers, regional support managers, operations leaders, and site-level maintenance teams to maximize the performance of advanced robotics systems.
You will develop deep technical and functional subject matter expertise that will enable you to work directly with our fulfillment center operators and maintenance teams to solve complex and time-sensitive problems.
You are expected to be able to work independently and with ambiguity in a complex and high-throughput environment where multi-tasking is required.
Key job responsibilitiesDevelop metrics and tools to proactively monitor system performance, push alerts, and to provide daily, weekly, and monthly reportsProactively detect and resolve issues through the use of monitoring systems and alertsDevelop and implement standard operating procedures and customer feedback mechanismsActively seek solutions to customer needs and propose solutions based on customer feedbackDevelop and implement problem management procedures including escalation paths for technical and operational issuesLead problem management, root cause analysis, and preventative measure ideationDevelop command-line and SQL scripts for use by support teamsBuild an effective working relationship with operations and maintenance partnersProvide requirements and voice of the customer feedback to development and support teamsUp to 10% travel required.
Estimated Salary: $20 to $28 per hour based on qualifications.
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